Privacy policy

Privacy Policy

Last Updated: September 6, 2026

At Pure Hive Honey, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit or make a purchase through our website:

Website: https://purehivehoney.shop/

By using our website or placing an order with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect certain information, including:

Full Name
Phone Number
Email Address
Shipping and Delivery Address
Billing Information, where applicable
Order details and purchase history
Information you provide when contacting our customer support
Device, browser, IP address, and website usage information through cookies and similar technologies

We only collect information that is reasonably necessary to provide our services, process orders, communicate with customers, and improve our website.

2. How We Use Your Information

We may use the information we collect to:

Process and confirm your orders
Arrange delivery of your products
Contact you regarding your order
Provide customer support
Respond to questions and inquiries
Improve our website, products, and services
Prevent fraudulent or unauthorized transactions
Send promotional messages or offers where permitted and appropriate
Maintain records of orders and customer interactions

3. Order and Payment Information

When you place an order, we use the information you provide to process and fulfill your purchase.

Payments may be processed through third-party payment providers or other payment methods available at checkout. We do not intentionally store complete payment card information on our own systems.

Third-party payment providers may have their own privacy policies governing how they collect and process payment information.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

Courier and delivery companies
Payment service providers
Website and hosting service providers
Shopify and services that help us operate our online store
Analytics, security, or marketing service providers, where applicable

These parties receive only the information reasonably necessary to perform their services.

We may also disclose information when required by applicable law, legal process, government request, or to protect the rights, safety, and property of Pure Hive Honey, our customers, or others.

5. Cookies

Our website may use cookies and similar technologies to provide a better browsing experience.

Cookies may help us:

Remember shopping cart information
Understand how visitors use our website
Improve website performance
Provide relevant content and offers
Maintain website security

You may be able to disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete your orders
Provide customer service
Maintain business and transaction records
Meet legal, accounting, or regulatory requirements
Resolve disputes and enforce our agreements

When information is no longer required, we may securely delete or anonymize it where appropriate.

8. Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms.

Pure Hive Honey is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

9. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

10. Your Privacy Choices

You may contact us if you would like to:

Ask what personal information we hold about you
Request correction of inaccurate information
Request deletion of information where appropriate
Ask questions about how your information is used
Opt out of promotional communications

Some information may need to be retained where required for legal, accounting, security, or legitimate business purposes.

11. Marketing Communications

If you have provided your contact details, we may occasionally contact you about new products, special offers, promotions, or other information related to Pure Hive Honey.

You can request to stop receiving promotional communications at any time by contacting us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.

Any updates will be posted on this page with a revised Last Updated date.

We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Pure Hive Honey

Website: https://purehivehoney.shop/
Email: purehivehoney@gmail.com
Phone / WhatsApp: 0333 1792144
Address: G.T Road, Gulbahar #4, Ijaz Abad #2, Alfallah Town, Peshawar, Pakistan

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.