Terms of service

Terms & Conditions

Last Updated: September 6, 2026

Welcome to Pure Hive Honey. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before placing an order.

Website: https://purehivehoney.shop/

1. General Terms

These Terms & Conditions apply to all visitors, customers, and users of the Pure Hive Honey website.

By using our website or purchasing our products, you confirm that you have read, understood, and agreed to these terms.

Pure Hive Honey reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updated terms will be posted on this page.

2. Products

Pure Hive Honey offers natural and organic honey products, including Beri/Sidr Honey and other honey products listed on our website.

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate. However, natural honey may vary slightly in:

Color
Taste
Aroma
Texture
Consistency

Such natural variations do not necessarily indicate a defect or poor quality.

3. Product Availability

All products are subject to availability.

If an ordered product becomes unavailable, we may contact you to offer an alternative product, provide an updated delivery timeline, or cancel the unavailable portion of the order.

4. Prices

All product prices displayed on our website are subject to change without prior notice.

The price applicable to your order will be the price displayed at the time the order is placed.

We reserve the right to correct pricing, product, or promotional errors when necessary.

5. Placing an Order

When placing an order, customers are responsible for providing accurate information, including:

Full Name
Phone Number
Complete Delivery Address
City
Any other information required for delivery

Pure Hive Honey is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

6. Order Confirmation

After placing an order, you may receive an order confirmation through phone, WhatsApp, SMS, email, or another available communication method.

We reserve the right to contact you to verify your order before dispatch.

We also reserve the right to cancel an order if we are unable to verify the provided information or if we identify an issue with the order.

7. Cash on Delivery

Where Cash on Delivery (COD) is available, payment must be made to the courier at the time of delivery.

Customers are requested to receive their orders and make payment according to the confirmed order details.

8. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timeframe provided on our website or communicated to the customer.

Delivery times may vary due to:

Courier delays
Weather conditions
Public holidays
Incorrect delivery information
Unforeseen circumstances
Events outside our control

Once an order has been handed over to the courier, delivery may be subject to the courier company's policies and timelines.

9. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

To request cancellation, contact us as soon as possible using the contact details provided below.

10. Returns & Exchanges

Our return and exchange conditions are governed by our Refund & Return Policy.

Customers should inspect their package upon delivery and contact us as soon as possible if the product is damaged, incorrect, or has another issue covered by our return policy.

For hygiene and food-safety reasons, opened or used food products may not be eligible for return unless required by applicable law or specifically approved by Pure Hive Honey.

11. Damaged or Incorrect Orders

If you receive a damaged, incorrect, or incomplete order, please contact us promptly.

We may request photographs or other information to verify the issue and determine the appropriate solution.

Any approved replacement, refund, or other resolution will be handled according to our Refund & Return Policy.

12. Promotions & Discounts

From time to time, Pure Hive Honey may offer promotional discounts, special offers, coupon codes, or other promotions.

Unless otherwise stated:

Promotional offers cannot be combined with other offers.
Promotions are subject to availability.
Promotional offers may have specific terms and expiry dates.
We reserve the right to modify or end a promotion at any time.

13. Website Use

You agree not to misuse our website or attempt to:

Gain unauthorized access to our website or systems
Interfere with website functionality
Submit false or fraudulent information
Use the website for unlawful purposes
Copy or misuse our website content without permission
Introduce malicious software or harmful code

We reserve the right to restrict or terminate access to users who violate these terms.

14. Intellectual Property

All content on the Pure Hive Honey website, including but not limited to:

Logos
Brand names
Product images
Text
Graphics
Website design
Product descriptions

is owned by or used by Pure Hive Honey and may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.

15. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, website hosting services, analytics providers, and other service providers.

These third parties may have their own terms and privacy policies. Pure Hive Honey is not responsible for the independent policies or practices of third-party service providers.

16. Limitation of Liability

Pure Hive Honey will make reasonable efforts to provide accurate product information and reliable services.

However, we are not responsible for losses, delays, or damages resulting from circumstances beyond our reasonable control, including courier delays, natural disasters, technical failures, or other unforeseen events.

17. Natural Product Disclaimer

Honey is a natural agricultural product. Natural variations in color, flavor, aroma, thickness, and crystallization may occur between batches.

Crystallization is a natural characteristic of honey and does not necessarily mean that the honey has spoiled.

Customers should store honey according to the storage instructions provided with the product.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.

19. Governing Law

These Terms & Conditions shall be interpreted and governed according to the applicable laws of Pakistan.

Any disputes will be handled according to the applicable laws and jurisdiction of Pakistan.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Pure Hive Honey

Website: https://purehivehoney.shop/
Email: purehivehoney@gmail.com
Phone / WhatsApp: 0333 1792144
Address: G.T Road, Gulbahar #4, Ijaz Abad #2, Alfallah Town, Peshawar, Pakistan

By using our website or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.