Shipping policy
Shipping Policy
Last Updated: September 6, 2026
At Pure Hive Honey, we aim to deliver your honey products safely and on time. This Shipping Policy explains our delivery process, estimated delivery times, and important information regarding orders.
1. Shipping Areas
We currently deliver orders across Pakistan, subject to courier service availability at the customer's provided address.
Delivery to remote or less-served areas may take additional time.
2. Order Processing
Orders are normally processed and prepared for dispatch after confirmation.
Our team may contact customers by phone or WhatsApp to confirm order details before dispatch.
Orders placed with incomplete or incorrect information may be delayed until the correct information is received.
3. Delivery Time
Estimated delivery time is generally:
3–7 working days
Delivery times may vary depending on the customer's location, courier availability, weather, public holidays, and other circumstances beyond our control.
Remote areas may require additional delivery time.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout or communicated to the customer before order confirmation.
From time to time, Pure Hive Honey may offer Free Delivery promotions. Promotional shipping offers may have specific conditions and may be limited to certain locations or order values.
5. Cash on Delivery
Cash on Delivery (COD) may be available for eligible locations.
If COD is selected, the customer must pay the complete order amount to the courier at the time of delivery.
Customers are requested to keep the required payment amount available to avoid delivery delays.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
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Full Name
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Mobile Number
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House/Shop Number
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Street/Road
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Area
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City
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Any other information necessary for successful delivery
Pure Hive Honey is not responsible for delivery failures or additional charges resulting from incorrect or incomplete information provided by the customer.
7. Courier Delays
Once an order has been handed over to the courier company, delivery is subject to the courier's delivery schedule and policies.
Delays may occur due to:
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Weather conditions
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Public holidays
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Road closures
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High-volume periods
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Remote locations
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Incorrect address or phone number
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Other unforeseen circumstances
We will make reasonable efforts to assist customers in resolving delivery-related issues.
8. Failed Delivery
If a courier is unable to deliver an order because the customer is unavailable, the phone number is unreachable, or the address is incorrect, the courier may attempt delivery again or return the package to us.
Additional shipping charges may apply for re-delivery where applicable.
9. Damaged Package
Customers should inspect the package when receiving their order.
If the package appears damaged, leaking, or tampered with, please contact Pure Hive Honey as soon as possible and provide photographs or other relevant information so we can investigate the issue.
10. Missing or Incorrect Items
If you receive an incorrect product, missing item, or another delivery-related issue, please contact us promptly after receiving your order.
We may request photographs, order details, and other information to verify the issue and provide an appropriate solution.
11. Order Tracking
Where tracking information is available, it may be provided to the customer after the order has been dispatched.
Tracking availability depends on the courier service used for the order.
12. Changes to Shipping Policy
Pure Hive Honey reserves the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page with an updated Last Updated date.
13. Contact Us
For questions regarding shipping or delivery, please contact us:
Pure Hive Honey
Website: https://purehivehoney.shop/
Email: purehivehoney@gmail.com
Phone / WhatsApp: 0333 1792144
Address: G.T Road, Gulbahar #4, Ijaz Abad #2, Alfallah Town, Peshawar, Pakistan
Thank you for choosing Pure Hive Honey.