Refund policy

Return & Refund Policy

Last Updated: September 6, 2026

At Pure Hive Honey, we take great care in preparing and packaging our products so they reach you safely and in good condition. Because our products are food items, returns are subject to the conditions below.

1. Returns

Due to food safety and hygiene reasons, we generally do not accept returns of honey products once they have been delivered and opened or used.

However, if you receive a product that is damaged, leaking, incorrect, or defective, please contact us as soon as possible so we can review the issue.

2. Damaged Products

If your order arrives damaged or leaking:

Take clear photographs of the package and product.
Keep the original packaging.
Contact us within 24 hours of delivery.
Provide your order number and relevant details.

After reviewing the evidence, we may offer a replacement, refund, or another appropriate solution.

3. Incorrect Product

If you receive a product different from what you ordered, please contact us within 24 hours of delivery.

We may request photographs of the received product and packaging.

If the mistake is confirmed, we may arrange a replacement or provide another appropriate resolution.

4. Missing Items

If an item is missing from your order, please contact us within 24 hours of receiving the package.

We will review the order and delivery information and, where appropriate, arrange the missing item or another suitable solution.

5. Refunds

If your refund request is approved, the refund will be processed using the appropriate available payment method.

For Cash on Delivery orders, we may contact you to arrange the refund through an available method.

Refund processing times may vary depending on the payment method and financial institution involved.

6. Order Cancellation

You may request cancellation of your order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Please contact us as soon as possible if you want to cancel an order.

7. Non-Returnable Products

The following generally cannot be returned:

Opened honey jars
Used products
Products damaged after delivery due to improper handling
Products returned without prior approval
Products where the issue is caused by incorrect storage

Because honey is a natural product, variations in color, taste, aroma, thickness, and crystallization are normal and do not automatically qualify a product for return or refund.

8. Natural Honey Crystallization

Honey may naturally crystallize over time. Crystallization is a natural characteristic of pure honey and does not necessarily mean that the product is spoiled or defective.

Therefore, crystallization alone is generally not considered a valid reason for a refund or return.

9. Refund Eligibility

To be eligible for a refund or replacement, we may require:

Order number
Customer name and phone number
Photographs of the product
Photographs of the packaging
Description of the issue
Any other information reasonably required to verify the claim

We reserve the right to investigate each claim before approving a refund or replacement.

10. Return Shipping

If a return is approved due to an error on our part, such as receiving an incorrect or damaged product, we will provide appropriate instructions regarding the return or replacement.

Returns sent without prior approval may not be accepted.

11. Refund Processing

Once your refund has been approved, we will process it as soon as reasonably possible.

The time required for the refund to appear in your account may depend on the payment provider, bank, or other financial institution.

12. Contact Us

For return, replacement, or refund requests, please contact us:

Pure Hive Honey

Website: https://purehivehoney.shop/
Email: purehivehoney@gmail.com
Phone / WhatsApp: 0333 1792144
Address: G.T Road, Gulbahar #4, Ijaz Abad #2, Alfallah Town, Peshawar, Pakistan

Please contact us promptly if there is any problem with your order so we can assist you.